Getting Started

New to ChannelUnity? These articles will help you get started.

Whitelisting ChannelUnity

If your site is behind a firewall, for example during testing, you will need to configure your firewall to allow ChannelUnity to call into it. ChannelUnity requires that the shopping cart site you connect into is publicly accessible. Although ChannelUnity internally runs on many servers, we have minimal public IP addresses. To allow ChannelUnity to […]

Import Old Orders into your Online Store

You can use the Import Old Orders tool to pull historic orders from connected marketplaces into your ChannelUnity account and connected online store. To do this, go to Orders > Import old orders (underneath TOOLS). Select the marketplace you would like to import the orders from in the dropdown menu, then select the Start Date […]

How to: Use our Describe Product Tags for Shopify

Describe product tags allows you to pull information from your Shopify product tags for use within your Marketplace Fields. Tag Mappings Normally, if you want to map a custom field from Shopify to a Marketplace Field within the Describe Product Fields section, you will need to set up these custom fields using Metafields. However, you […]

Tour of the Listings screen

  This article will take you through each of the listing statuses that are in ChannelUnity, and how your products move between these statuses; whether it’s with an action from you, or an automatic update. This article assumes you have gone through the initial set up processes and have at least connected your store, a […]

How to List Products

This article will show you how to begin listing your products to a marketplace using ChannelUnity.   To start, you will need to be logged into your ChannelUnity account.   Then, click on ‘Listings’ on the top menu, this should bring you to a screen that looks like this: On the top right you will […]

Amazon Shipping Templates

This article will explain how to create Amazon Shipping Templates in Seller Central and how to link your listings to a Shipping Template in ChannelUnity. How to create Amazon Shipping Templates 1. Login to your Amazon Seller Central account and go to Settings > Shipping Settings 2. Select “Create a New Delivery Template” then click OK 3. […]

Repeat Setup Wizard

The Repeat Setup Wizard is a tool used to re-synchronise ChannelUnity with your seller account on a marketplace. It will link up to your marketplace account and attempt to match the SKUs in ChannelUnity against those of your listed products. This will re-link them together and allow ChannelUnity to provide full updates of stock, price […]

How to describe categories using a spreadsheet

The Bulk Category Mapping tool is especially useful if you have quite a few different categories in your online store that map to the same categories available on marketplace channels.  To start, click on Setup > Describe Categories, which should bring you to a screen that looks like this. Click on the “Spreadsheet” button. Now click the blue […]

Testing Amazon Integration in ChannelUnity

This article describes how you can gradually start using the Amazon integration functionality within ChannelUnity. More specifically, this allows you to list new products first before allowing CU to update your existing listings. Adding the Amazon channel via the Unity Store The first step is to add the Amazon channel as normal via the Unity Store. […]

How to switch from a development site to a live site

When testing ChannelUnity, you may have connected to a development or staging site, and now you wish to switch over to your Live site. Note that procedure should only be followed if you have not already listed and synchronised your product catalogue with marketplaces using your development site. We recommend you contact us if you […]

If you want to sell on marketplaces but don't yet have an online store, Synchromatic is the solution for you.
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